This Privacy Policy describes how Serene Spark (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from serenespark.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not access or use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any updates on this page and update the “Last Updated” date accordingly.
What Information We Collect
Information You Provide Directly
We collect the personal information you voluntarily provide when you:
- Create an account or place an order
- Fill out forms on the Site
- Contact us via email or customer support forms
- Leave product reviews or comments
This includes:
- Full name, email address, shipping/billing address, phone number
- Account login credentials
- Order and transaction details
- Any messages or content you send to us
Information We Automatically Collect
We collect certain information automatically when you interact with our Site, including:
- Device and browser type
- IP address and geolocation data
- Pages visited, referring URLs, and timestamps
- Interaction behavior (e.g., clicks, scrolls)
We use tools like Google Analytics, WooCommerce logs, and cookies to collect this data.
Information from Third Parties
We may receive your information from third-party platforms that help us deliver the Services, such as:
- Payment gateways (e.g., Stripe, PayPal)
- Shipping partners and fulfillment services
- Hosting providers and email marketing tools (e.g., Mailchimp, Brevo, etc.)
These providers may share data with us to fulfill your orders, communicate with you, or provide analytics.
How We Use Your Information
We use your personal information to:
- Process payments, fulfill orders, and provide customer support
- Send order confirmations, delivery updates, and transactional emails
- Create and manage your account
- Improve our Site, user experience, and Services
- Detect and prevent fraud, spam, and unauthorized access
- Conduct marketing and promotional campaigns (only with your consent)
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and tailor ads.
You may control cookie preferences in your browser. Blocking cookies may limit certain functionalities of the Site.
For WordPress and WooCommerce, cookies may be set by:
- WordPress core for session handling and logins
- WooCommerce for cart and checkout processes
- Analytics tools like Google Analytics
- Third-party plugins used for marketing or functionality
How We Share Your Information
We may share your personal information with:
| Category of Data | Shared With |
|---|---|
| Identifiers (name, email, IP) | Hosting and email providers, customer support platforms |
| Order data | Payment processors, fulfillment/shipping services |
| Website behavior | Analytics and advertising platforms |
| Reviews or comments | May be publicly visible on the Site |
We do not sell your data. We do not share sensitive personal data without your consent.
User-Generated Content
Any information you voluntarily submit through product reviews or blog comments may be visible publicly. Do not share sensitive information in public areas of the Site.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
Children’s Data
Our Services are not intended for children under 13. If we become aware that a child has provided personal data, we will delete it. Parents or guardians may contact us to request removal.
How We Protect Your Data
We use SSL encryption, secure servers, and best practices to protect your information. However, no system is 100% secure. Use strong passwords and contact us if you suspect unauthorized access.
How Long We Retain Your Information
We retain personal information as long as necessary to:
- Provide the Services
- Fulfill legal and tax obligations
- Maintain account and transaction records
- Enforce our agreements
Your Rights
Depending on your location, you may have rights including:
- Access: View the personal data we hold about you
- Correction: Update inaccurate data
- Deletion: Request deletion of your data
- Objection: Opt out of direct marketing or data profiling
- Data portability: Receive your data in a portable format
To exercise these rights, contact us via the details below. We may request verification of your identity before processing such requests.
International Transfers
If you are located outside India, your data may be processed in countries that may not offer the same level of data protection. By using the Site, you consent to such transfers.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
📧 tpattnaikshradha@gmail.com
📍 3rd Main Road, Ramanashree Enclave, Bilekahalli, near Presidency School, Bengaluru, KA, 560076, India
