Your Candle Delivery Experience
At Serene Spark, we prioritize delivering our beautifully crafted scented candles right to your doorstep. In this blog post, we outline our shipping policy, ensuring you are informed about how we handle your orders and the delivery process.
Flat Rate and Free Shipping
We offer a standard shipping rate of ₹40 across India for orders below ₹1,000. If your order exceeds ₹1,000, enjoy the benefits of free shipping! You will also see any applicable shipping charges displayed at the checkout before completing your payment.
Order Processing and Tracking
Once you place an order with us, it is processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or during holidays will be processed on the next working day. For shipping durations, metro cities typically receive their packages within 2-4 business days, while non-metro cities and remote areas may take 4-7 business days.
After shipping, you will receive a confirmation email or SMS containing tracking details. With this information, you can track your order status directly through the courier partner’s website, maximizing your convenience.
Commitment to Quality and Customer Satisfaction
All candles are carefully packed using eco-friendly materials, ensuring they arrive in pristine condition. If you face any delivery issues, such as delays or damages, please reach out to us at help@serenespark.com within 48 hours for assistance. We are here to resolve any concerns and enhance your experience with Serene Spark.
