OVERVIEW
This website is operated by Serene Spark. Throughout the site, the terms “we”, “us” and “our” refer to Serene Spark. By accessing our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.
These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors. If you do not agree to these Terms, you may not use any part of the website or its Services.
We reserve the right to modify these Terms at any time. Updates will be posted here and your continued use of the site after changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or have given consent for any minor dependents to use this site under your supervision.
You may not use our products or Services for any illegal or unauthorized purpose. Violating any applicable laws—including copyright laws—will result in immediate termination of Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that non-payment data may be transferred unencrypted over networks. Payment details, however, are processed securely via Razorpay, which uses encryption and compliance with PCI-DSS standards.
You agree not to duplicate, resell, or exploit any part of the Service without express written permission.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not liable if information on this site is inaccurate or outdated. All materials are for general reference and should not be solely relied upon for decisions. You agree to monitor any changes.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices and Services are subject to change without notice.
We may discontinue or modify any part of the Service at any time. We are not liable for any impact these changes may have on you or third parties.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may only be available online and in limited quantities. They are subject to return or exchange in accordance with our Refund Policy.
We make every effort to display product colors and images accurately, but cannot guarantee your monitor’s display will match.
We reserve the right to:
- Limit sales by customer, region, or order quantity
- Discontinue any product
- Refuse any order that appears fraudulent, abusive, or resold without authorization
Order fulfillment is supported by Shiprocket, which helps manage our shipping and delivery.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders. If changes are made, we may attempt to notify you via the contact details provided at checkout.
You agree to provide up-to-date and accurate account, billing, and contact information to complete your transactions.
For more details, please refer to our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools (e.g., chatbots, size guides) without warranties or conditions. Use of such tools is at your own discretion and risk.
Future features or tools added to the site will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content may include third-party materials or links. We are not responsible for examining or evaluating third-party content and do not guarantee its accuracy or reliability.
Use of third-party websites is at your own risk. Please review their policies before engaging in transactions.
SECTION 9 – USER COMMENTS AND SUBMISSIONS
By submitting comments, suggestions, or content to us, you grant us unrestricted rights to use, edit, or publish such material. We are not obligated to maintain any comment in confidence or to compensate for submissions.
You agree not to post content that violates intellectual property rights, privacy rights, or that includes offensive or unlawful material.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if any information is incorrect at any time, even after your order has been placed.
We are not obligated to update or clarify information unless legally required.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
- For any unlawful or fraudulent purpose
- To violate intellectual property rights
- To spread malware, spam, or offensive content
- To collect or track others’ personal information
- To disrupt the security features of the site or related services
Violation of these terms may result in termination of your access.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that our Services will be uninterrupted, timely, or error-free. Use of the site is at your own risk.
Services and products are provided “as is” without warranties of any kind, unless explicitly stated.
We are not liable for any damages—including lost profits or data—arising from the use of our site or Services.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Serene Spark, its affiliates, partners, and employees from any claims or demands arising out of your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any part of these Terms is deemed unenforceable, the rest shall remain in full force.
SECTION 16 – TERMINATION
These Terms remain in effect unless terminated by either party. We may terminate your access if you violate any term.
You remain liable for any amounts due up to the date of termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and other posted policies, represent the entire agreement between you and Serene Spark regarding your use of the Service.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Bengaluru, Karnataka.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes on this page. Continued use of the site constitutes acceptance of any changes.
SECTION 20 – CONTACT INFORMATION
If you have any questions, please contact:
📧 Email: help@serenespark.com
📍 Address: 3rd Main Road, Bilekahalli, Bengaluru – 560076, India
